Refund & Returns Policy

Last updated: 13 October 2026

This policy applies to products bought from online stores operated by Zakarnah FZE.

1. Returns window

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase.

2. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and photos. We will offer a replacement or a full refund, including any shipping charges.

3. Non-returnable items

For hygiene and safety reasons, certain items cannot be returned unless faulty, such as personalised or custom-made items, intimate or personal-care products, and opened consumables. Any such restriction will be stated on the product page.

4. How to request a return

Email contact@zakarnah.com with your order number and reason. We will reply with return instructions. Items sent back without prior approval may not be accepted.

5. Return shipping

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs.

6. Refunds

Once we receive and inspect the return, approved refunds are issued to the original payment method within 14 days. Your bank or card issuer may take additional time to post the refund.

7. Cancellations

You may cancel an order free of charge before it has been dispatched by contacting us.

8. Your statutory rights

This policy does not affect your rights under UAE consumer protection law.